Dumbara Hotels (Pvt) Ltd (The Company, we, us ), the holding company of the brand “Santani” is committed to protecting your privacy and security of the data that you provide to us when you use our website www.santani.lk or when you contact our reservations team, or whenever else you pass on any information across to us via other mediums. We are aware of the responsibilities held by the company to adhere to data protection laws in order to protect your data and ensure it’s security.

Dumbara Hotels (Pvt) Ltd offers a personalized service upon arrival at Santani and for this purpose, we require intimate knowledge of your preferences in order to provide a world class level of service.

The following policy provides an explanation of the data practices used, and the choices you have in how your data is used. This policy affirms the commitment of Dumbara hotels (Pvt) Ltd to ensuring that the company protects and respects your data at all points of time. You will be asked to consent to the following terms at the point of making an inquiry, a reservation and at other relevant points of communications. Continued use and communication with the company will constitute your deemed consent to this privacy policy.

 

What kind of information do we collect?

Information you provide
The information we collect at the point of inquiry (via, including but not limited to, our website, telephone calls, skype, email, whatsapp) and process includes, but is not limited to your (and others who you are traveling with) name, contact details (including email addresses, phone numbers, postal addresses) and country of residence. In order to provide that extra level of personalization that we pride ourselves on, we also may require information including, but not limited to the following.

Full name, contact information, passport details, payment information, date of arrival and departure, dietary requirements, allergies, medical conditions, anniversaries, preferences in terms of travel, reviews, feedback and other relevant information to ensuring a holistic stay at Santani.

Information collected when you use the website

When you access and use the website, upon your permission, we may collect the following information

Log information : Use of the site, type of browser, pages viewed, IP address

Device information : Hardware model, OS and other relevant information about your device

Information collected by cookies : A variety of information is tracked by cookies in order to create a better experience on our site. In order to see more information regarding this in our cookies policy

 

How do we collect or use this information?

We collect this, by asking you for it (via, but not limited to, email, whatsapp, skype, phone, website submissions). Upon your permission, we also collect information by tracking how you use our website.

We do not share this information with third parties for marketing purposes. We may, on occasion share some of this information (with your permission), with our transport suppliers, excursion providers and other ancillary support and operation staff, in order to provide you with the best possible stay.

 

Why we collect your information

We collect this information to provide you with an extremely high level of personalization. We also use cookies on our website, and our cookie policy is listed separately.

 

Direct Marketing

On occasion, if you have consented, we would use your name, email address, phone number and other relevant contact information in order to provide you with information via email, SMS, Whatsapp and other mediums, regarding our products and services, and other information related our property which we feel may be of interest to you.

We do not share this information with any third parties for marketing information.

You may opt out from receiving marketing communications by unsubscribing at any point of time. We may still send you non-promotional material, such as information about your reservation if required.

 

Retention of Data

We take all necessary measures to ensure that your data is stored securely using a variety of security and administrative procedures, as needed. We keep your data stored for upto 7 years in order to comply with legal and audit requirements, and also in case you do visit again to provide you with the same level of personalization. In the event of any issues, you may email [email protected]