Last Updated on 1st September 2021

Dear Friends,

It’s with great delight we look forward to travel in the new normal and we look forward to welcoming you at our award-winning haven in the mountains of Sri Lanka. Santani is a retreat that couldn’t be better designed for the new-normal, with mountain fresh air and space to breath. For us, wellness and wellbeing are elemental.

When it comes to your health & safety, we do not leave anything to chance. We follow the strictest international protocols to ensure that you, our team and our community are protected. Our guests are already enjoying the safe and open spaces of Santani.

I understand that this process is different from what you, as travellers, are used to, but we promise it’ll be worth it.

Looking forward to seeing you soon,

Vickum N.
Founder & CEO
Santani Wellness Resort & Spa

If You are Vaccinated

Travelers who have completed the recommended doses of COVID-19 vaccination and arriving after 2 weeks of completion of vaccination will be considered as fully vaccinated travelers. Any vaccination type accepted by the country of origin is acceptable.

Before you get on that plane

1. Get a confirmed booking from the list of Safe & Secure level-1 hotels authorized by the Government. Santani is one of them!

2. Upon a negative on arrival (Day 1) PCR test report, fully vaccinated travelers can leave the bio-bubble. The resort management will issue a “Discharge Document” upon verifying the status of vaccination and PCR test results.

3. After leaving the bio-bubble, travelers are not allowed to re-enter the Tourism bio-bubble (when you go into the community, you cannot book again in a level-1 Safe and secure hotel that is within the bio bubble). You can also opt to continue your stay in a level 1 Safe & Secure hotel, without leaving the bio-bubble.

4. The payment for the on-arrival PCR tests (at USD 40 per test), is to be paid at the time of booking your stay to obtain your visa (When you fly back, you might have to produce a 2nd negative PCR, according to the requirements of the Airline and your next destination)

5. Get insured – A mandatory COVID-19 Insurance cover at USD 12 for a USD 50,000 cover over a period of 1 month, is to be paid at the time of booking your stay

6. Apply for a visa online – a simple process you have to do before you depart your country of residence.

7. Download this health declaration form, fill it in and hand it over at the airport when you arrive.

8. Keep your negative PCR test for boarding as per the airline requirements.

9. Keep your original vaccination certificate/ card (together with the certified copy of the English translation if the certificate/card is not in English) or verifiable evidence of vaccination.

Getting to Santani from the Airport

We or a Safe and Secure Certified travel agent will arrange the transportation for you in a private vehicle, seaplane (based on availability) or Helicopter.

Once you arrive at Santani

We will conduct a PCR test on you as soon as you arrive. (There is no PCR testing done at the airport) If negative, then you can leave the bio-bubble (When you leave the bio-bubble, you are not allowed to re-enter the bio-bubble).

If, unfortunately, your PCR test is positive

  • But you are asymptomatic: you can still stay with us but you won’t be able to visit the restaurant or interact with other guests or staff. We will deliver food and beverages to your room. Our resident Ayurveda doctor will provide you with all the necessary care and keep the Ministry of Health informed of your progress.
  • You are symptomatic: You will be transferred to a Ministry of Health approved private hospital so you can get the necessary care. The insurance policy above will cover all related expenses.

What are we doing to ensure your safety?

1. Santani is certified by the Sri Lanka Tourism Development Authority as a Safe & Secure, Level – 1 Certified Hotel. This is an independent audit done by KPMG.

2. We have implemented the strictest protocols in response to COVID-19.

3. The Resort will only operate up to 50% occupancy even though the guidelines set out by the Ministry of Health is a maximum occupancy of 75%.

4. Our staff is fully vaccinated and continuously undergoes random PCR tests.

5. All staff attend continuous training to update their knowledge in the latest COVID-19 based health & safety protocols.

Is the Wellness centre and spa open?

Yes, in accordance to the guidelines given by the Ministry of Health & Sri Lanka Tourism Development Authority.

What is your cancellation policy?

We understand your need for flexibility when planning future travel so we have created a special cancellation policy to cater to that need. Our latest cancellation policy can be reviewed here.

What if I feel unwell during my stay?

Our resident Doctors are available and ready to provide the care you need.

With whom can I speak with to get further information?

Do feel free to contact:

Our Reservations team on [email protected]  +94763991919

Our Resident Manager, Saliya on [email protected] +94776685200

If You are not Vaccinated

Three categories below are considered as not fully vaccinated travelers.

1. Travelers who have not received COVID-19 vaccination

2. Not completed the recommended doses of vaccination

3. Departed from abroad within less than 2 weeks of completion of recommended doses of vaccination

Before you get on that plane

1. Get a confirmed booking from the list of Safe & Secure level-1 hotels authorized by the Government. Santani is one of them!

2. If you are not vaccinated or have not received the recommended doses of the vaccine – Apart from the on arrival PCR, you need to go for a 2nd PCR prior to departure or on the 14th night in the event, you stay beyond 14 nights(There is no minimum stay, but we recommend at least a 7 nights). But if you wish to leave the bio-bubble and go into the community, you will need to complete 14 nights in a level-1 Safe and secure hotel.

3. If you are vaccinated with the recommended doses but you depart from abroad within less than 2 weeks of completion of recommended doses of vaccination – Apart from the on arrival PCR, you need to take a 2nd PCR on the completion of 14 days from the recommended doses of vaccination; upon receipt of the 2nd negative PCR test report, you can leave the bio-bubble.

4. The resort management will issue a “Discharge Document” upon verifying the status of vaccination and PCR test results.

5. After leaving the bio-bubble, travelers are not allowed to re-enter the Tourism bio-bubble (when you go into the community, you cannot book again in a level-1 Safe and secure hotel that is within the bio bubble). You can also opt to continue your stay in a level 1 Safe & Secure hotel, without leaving the bio-bubble.

6. The payment for the 2 PCR tests (at USD 40 per test), is to be paid at the time of booking your stay to obtain your visa (If you are not flying back soon after the 2nd PCR, you might have to produce another (3rd ) negative PCR, according to the requirements of the Airline and your next destination)

7. Get insured – A mandatory COVID-19 Insurance cover at USD 12 for a USD 50,000 cover over a period of 1 month, is to be paid at the time of booking your stay

8. Apply for a visa online – a simple process you have to do before you depart your country of residence.

9. Download this health declaration form, fill it in and hand it over at the airport when you arrive.

10. Keep your negative PCR test for boarding as per the airline requirements.

11. Keep your original vaccination certificate/ card (together with the certified copy of the English translation if the certificate/card is not in English) or verifiable evidence of vaccination.

Getting to Santani from the Airport

We or a Safe and Secure Certified travel agent will arrange the transportation for you in a private vehicle, seaplane (based on availability) or Helicopter.

Once you arrive at Santani

1. We will conduct a PCR test on you as soon as you arrive. (There is no PCR testing done at the airport) If negative, then you can leave the bio-bubble (When you leave the bio-bubble, you are not allowed to re-enter the bio-bubble).

2. If you are not vaccinated or have not received the recommended doses of the vaccine – Apart from the on arrival PCR, you need to go for a 2nd PCR prior to departure or on the 14th night in the event, you stay beyond 14 nights. If negative, those who stay more than 14 nights can leave the bio-bubble (When you leave the bio-bubble, you are not allowed to re-enter the bio-bubble).

3. If you are vaccinated with the recommended doses but you depart from abroad within less than 2 weeks of completion of recommended doses of vaccination – Apart from the on arrival PCR, you need to take a 2nd PCR on the completion of 14 days from the recommended doses of vaccination. If negative, you can leave the bio-bubble (When you leave the bio-bubble, you are not allowed to re-enter the bio-bubble).

If, unfortunately, your PCR test is positive

  • But you are asymptomatic: you can still stay with us but you won’t be able to visit the restaurant or interact with other guests or staff. We will deliver food and beverages to your room. Our resident Ayurveda doctor will provide you with all the necessary care and keep the Ministry of Health informed of your progress.
  • You are symptomatic: You will be transferred to a Ministry of Health approved private hospital so you can get the necessary care. The insurance policy above will cover all related expenses.

What are we doing to ensure your safety?

1. Santani is certified by the Sri Lanka Tourism Development Authority as a Safe & Secure, Level – 1 Certified Hotel. This is an independent audit done by KPMG.

2. We have implemented strictest protocols in response to COVID-19. 

3. The Resort will only operate up to 50% occupancy even though the guidelines set out by the Ministry of Health is a maximum occupancy of 75%.

4. Our staff continuously undergoes random PCR tests.

5. All staff attend continuous training to update their knowledge in the latest COVID-19 based health & safety protocols.

Is the Wellness centre and spa open?

Yes, in accordance to the guidelines given by the Ministry of Health & Sri Lanka Tourism Development Authority.

What is your cancellation policy?

We understand your need for flexibility when planning future travel so we have created a special cancellation policy to cater to that need. Our latest cancellation policy can be reviewed here.

What if I feel unwell during my stay?

Our resident Doctors are available and ready to provide the care you need.

With whom can I speak with to get further information?

Do feel free to contact:

Our Reservations team on [email protected]  +94763991919

Our Resident Manager, Saliya on [email protected] +94776685200